Refund Policy:Due to the nature of the course materials, refunds are not given for the Home Study Program. However, Home Study students are given a full credit of the price of the Home Study program toward the live class training within the 90 calendar day length of support (see below). For example, if a student orders a Gold Tier Home Study program that is shipped to the student, the student would pay $159 at the time of purchase. If the student decides he/she would prefer to attend two-day class, the remaining amount due at class time is $201. ($360 for live training — $159 for home study program already paid = balance of $201).
Live class training is not refunded unless a student only attends the first day of class of two-day class. If the second day is completed as Home Study, a $75 refund will be issued.
Since payment is not required until class is attended, it is understood the intent of the student is to finish the class, within the length of support window (see below). If class time is not completed within the length of support window, no refund will be issued.
If a student can attend class the first day of a two-day class and is unable to attend the second day (but wishes to complete the class), the student can come back to class when they are able to attend within the 90 calendar day support window (see below). In that case, a refund will not be processed but the student is welcome to come back whenever they can attend the designated class, within the support window. That student may complete one or both days again, whatever he/she feels is necessary to pass the test and there is no additional charge.
Length of Support Policy:The student has support of the teacher 7 days per week, 9 a.m. - 9 p.m. for a period of 90 calendar days after purchase of the Home Study Program or Live Class Training. One 90-day extension will be given if the student calls within the initial 90 day period to request the extension. Home study students are welcome to call as much as needed during their training time. Live class students have the opportunity to sit through the class purchased as many times as necessary, during the 90-calendar day period. There is no additional charge for extra class time during the 90 calendar day period. My job is to help you pass the test. Please let me know when you’d like to return to class so I can hold a seat for you in your desired class time. Please be aware classes are held Tues/Wed or Fri/Sat so leave a message if calling between 8 a.m.—5 p.m. on these days. I will call you back as soon as possible.
There is a 90 calendar day time limit to complete the home study course. It is understood that the student may be responsible for repurchasing the current manual in the case of a manual revision. However if the student purchases the revised manual, the other materials in the course are provided at no additional charge to update the course within the 90-calendar day support time frame. See below for additional training options;
Cost for Changes:
Change of manual (within 90 day training period or extension):Cost of Current Manual
Transfer to Two-Day Live Class (within 90 day training period or extension): $360 - Cost of Paid Home Study Program = Amount Student Pays
Transfer to One-Day Live Class (within 90 day training period or extension): $250 - Cost of Paid Home Study Program = Amount Student Pays
Effective September 1, 2017