At A Contractors Coach, we are committed to assisting our students in passing the test and providing communication of the information presented in an easy to understand format. The intent of our education is to assist in learning and retaining the information to provide the optimum value in running your business. Passing the test is important but receiving the information in a way that allows you to draw from your education when challenges arise in your business is our goal. To that end, please review our refund and support policy. Thank you for choosing A Contractors Coach!

Length of Support Policy:

  • Support is provided 7 days/week, 9 am – 9 pm for six months after purchase of either Live Class Training or Home Study Program.
  • Live Class Students may sit through Live Class as many times as desired during the six-month length of support at no additional charge.
    • Please call or text Koleena at 360.521.6668 to hold space in class you wish to attend again
  • Students are encouraged to call as much as needed during the support period. Call us! We’re here to help you!
  • If a new manual is released before student completes testing, the student may be responsible to purchase new manual.

Refund Policy:

  • Refunds are not given for the Home Study Program
  • Student receives full credit paid for Home Study program if Student wishes to transfer to Live Class Training within the six-month length of support
  • If Student registers and pays for 2-day Live Class and wants to attend only one day, $75 refund is given and remainder of course may be completed as Home Study program within the six-month period.
  • If Student is registered and pays for 2-day Live Class and decides not to continue at any point during the first day, a $75 refund is given for the second day and Student may complete as Home Study program within the six-month period.
  • If either Home Study or Live Class is not completed within six-months from the date of purchase, Student must repurchase the course to continue.
  • If Home Study program is purchased by one person and upon initial review would like to transfer to a partner or spouse to have them test, call Koleena at 360.521.6668 to provide new student information. There’s no additional charge for this. Only one person may test for each Home Study program.